Comments on: Wal-Mart to drop GPS sales due to high rate of returns? http://gpstracklog.com/2007/01/walmart_to_drop.html GPS reviews, news, tips and tricks Wed, 23 May 2012 11:31:42 +0000 hourly 1 http://wordpress.org/?v= By: Rich Owings http://gpstracklog.com/2007/01/walmart_to_drop.html/comment-page-1#comment-128903 Rich Owings Sun, 27 Feb 2011 13:33:02 +0000 http://96.30.5.180/~gpstrac/2007/01/wal-mart-to-drop-gps-sales-due-to-high-rate-of-returns.html#comment-128903 I do wonder how much manufacturers will cut back on this "model madness" as PND sales decline. I do wonder how much manufacturers will cut back on this “model madness” as PND sales decline.

]]> By: Joe Ouellette http://gpstracklog.com/2007/01/walmart_to_drop.html/comment-page-1#comment-128890 Joe Ouellette Sat, 26 Feb 2011 21:26:21 +0000 http://96.30.5.180/~gpstrac/2007/01/wal-mart-to-drop-gps-sales-due-to-high-rate-of-returns.html#comment-128890 I came from the world of product management and this is a good example of a lack of thinking the process through to help the customer and reduce the PID's the support. No wonder, when I took a good look at the number of GPS units offered by Garmin and Tom-Tom it became very clear that the manufactuters have convoluted the buying process. It is easy to be confused with the buying process. Just look at the questions people ask. These questions are directly related to features and limitations which points to a confusing process of product selection. The Wal mart specifications are very incomplete as to what features each unit supports. My first impression when seeing the products listed is that the manufacturers need to address "product management" in stead of throwing so much stuff up against the wall and hoping the customer will accept a near miss. I came from the world of product management and this is a good example of a lack of thinking the process through to help the customer and reduce the PID’s the support.

No wonder, when I took a good look at the number of GPS units offered by Garmin and Tom-Tom it became very clear that the manufactuters have convoluted the buying process. It is easy to be confused with the buying process. Just look at the questions people ask. These questions are directly related to features and limitations which points to a confusing process of product selection. The Wal mart specifications are very incomplete as to what features each unit supports. My first impression when seeing the products listed is that the manufacturers need to address “product management” in stead of throwing so much stuff up against the wall and hoping the customer will accept a near miss.

]]> By: Peoria Bill http://gpstracklog.com/2007/01/walmart_to_drop.html/comment-page-1#comment-34894 Peoria Bill Sun, 06 Dec 2009 05:07:24 +0000 http://96.30.5.180/~gpstrac/2007/01/wal-mart-to-drop-gps-sales-due-to-high-rate-of-returns.html#comment-34894 Wal Mart maybe needs to help guide the new user to the right GPS. Car or Hiking or hunting or marine, etc NUVI's don't make good outdoor GPS's. Outdoor units are not very good at providing quick routable directions. Delorme PN30/40 is an easy to use outdoor GP S w/ a full set of TOPO8 maps and Street Atlas for planning trips. Picking the right unit and a few minutes reading the manual would dramatically cut down on returns. For habitual "renters" I would add a restocking fee after the first return per year.. say 15%. Wal Mart maybe needs to help guide the new user to the right GPS. Car or Hiking or hunting or marine, etc NUVI’s don’t make good outdoor GPS’s. Outdoor units are not very good at providing quick routable directions. Delorme PN30/40 is an easy to use outdoor GP
S w/ a full set of TOPO8 maps and Street Atlas for planning trips. Picking the right unit and a few minutes reading the manual would dramatically cut down on returns. For habitual “renters” I would add a restocking fee after the first return per year.. say 15%.

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