I purchased a new Mio C230S Digi Walker in January, 2009 from Canadian Tire in Woodstock, Ontario Canada. I have been trying to get a map update for it since the week after I got it. Since you’ve made it very clear through your inaction and by ignoring my requests for map updates that you do NOT support your customers, why would anybody in their right mind buy one of your new products or recommend your products to their friends?
I will now have no choice but to buy a new GPS from one of your competitors and warn my friends to avoid your products.
I will also investigate contacting consumer web sites to be sure this warning is spread world-wide. In this age of instant communication around the world, you cannot get away with treating customers this way.

Kirt S#####s

Canada.

From: Support@mic.com.tw [mailto:Support@mic.com.tw]
Sent: Friday, April 09, 2010 5:05 PM
Subject: Mio email Reference: 373813

Dear Customer,

Thank you for your recent enquiry.
You can find below a copy of the answer, also available online on: http://service.mio.com
________________________________________
Thank you for contacting Mio. We understand your need and we are trying our best to satisfy your demand.
Mio email Reference: 373813
We apologize for the inconvenience. Technical problems were encountered in supporting your unit with our new software.
Whenever possible, we provide technical assistance and map updates.
However, since we are no longer affiliated with IGO, your current software provider, we won’t be able to produce an update for your unit.
We respect your decision regarding this matter. Thank you for your patience and understanding.
Should you have any questions or need technical assistance, please feel free to email us again.
For faster service, we strongly recommend you to take advantage of our online chat tool to receive real time response from our customer service representatives.
Or you can visit our website at http://us.mio.com.
My Reply:
What your answer basically says is, “We already have your money. Why should we do anything else to help you?” I’m pretty sure that, if you were actually interested in customer service, you could find new Firmware and new maps for the Mio C230S DigiWalker. The problem is NOT that you can not help. The problem is that you can’t be bothered to help. Now I will take the next steps.
You already knew in January 2009 when I bought this unit from Canadian Tire that the maps could not be updated. If you were actually concerned about customer service, you would have recalled the units so that customers like me would not get stuck with a useless product. You can be sure I will also be contacting Canadian Tire and Radio Shack and any other supplier I can find that sells ANY of your products and telling all of them what sub-standard service you provide to THEIR customers. 4/11/2010 1:56:40 PM