http://gpstracklog.com/2008/10/jd-power-ranks.html GPS reviews, news, tips and tricks Wed, 23 May 2012 18:40:20 +0000 hourly 1 http://wordpress.org/?v= http://gpstracklog.com/2008/10/jd-power-ranks.html/comment-page-1#comment-14058 Tom Stuart Wed, 05 Aug 2009 14:46:01 +0000 http://96.30.5.180/~gpstrac/2008/10/jd-power-ranks-gps-customer-satisfaction.html#comment-14058 Majority of GPS devices will get you from one place to another, the one's that don't are broken or outdated maps. But what about the subject of customer service from the manufacturer of the GPS you just spent hard earned money to buy. Customer service is lacking if not even an option. Customers put on hold for hours then redirected to an email response where they never get helped or there question is not even recognized. Do these people ever read there email or just breeze through it as "one size fits all problems" Do any GPS manufactures care about the people who bought there devices? Or are they trained to ignore the customers complaint and concentrate on gouging more money from an already frustrated customer? Majority of GPS devices will get you from one place to another, the one’s that don’t are broken or outdated maps. But what about the subject of customer service from the manufacturer of the GPS you just spent hard earned money to buy. Customer service is lacking if not even an option. Customers put on hold for hours then redirected to an email response where they never get helped or there question is not even recognized. Do these people ever read there email or just breeze through it as “one size fits all problems” Do any GPS manufactures care about the people who bought there devices? Or are they trained to ignore the customers complaint and concentrate on gouging more money from an already frustrated customer?

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