UPDATE: A fix has been posted.
Been having problems locking satellites on your TomTom the last few days? Turns out you’re not the only one. It seems that a leap year bug has affected some TomTom models, although they aren’t saying which ones. Please chime in below if your’s is affected and tell us which model it is. The company is letting users know, via its website, that a fix (pardon the pun) is on the way…
Update 2nd April 23:39 CET:We have identified the root cause of the issue which has caused some of our models to not get a GPS position. The issue is caused by a ‘leap year’ bug in our GPS firmware. We’re working on a fix and will provide a further update as soon as we know more.
Since Saturday 31st March a limited number of devices have been having an issue getting a GPS position. We’re looking into the cause and will post an update here as soon as we know more.
If you click at the bottom of this FAQ, you will automatically receive an update.
We hear from some of our customers that a reset of the device temporarily resolves the issue. Please see the instructions below on how to perform a reset. If your navigation device receives a signal from less than four satellites or the signals are not strong enough, the Driving View is grey. Also one of the following messages is shown:
- Waiting for a valid GPS signal…
- Poor GPS signal…
- The GPS signal was lost x sec ago
If your navigation device does not get a GPS fix within a few minutes, do the following:
- Reset your navigation device.
- Make sure your navigation device is being used under the correct circumstances.
- Check if your car has a heat reflective windscreen.
- Install the latest application.